Terms & Conditions

Please read the following terms and conditions carefully. All travel arrangements sold by us are subject to these booking conditions and general information provided to you in our quotation, invoice and our website. Plesit Ltd (Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Registered in England: company number 16032166) are members of Travel Industry Designator Service (TIDS - IATA). Plesit Ltd (‘we’, ‘us’, ‘our’) offers a number of products and the trading names we use are ‘Plesir’ and ‘Plesir Travel’.

In these booking terms, 'you' and 'your' refer to all individuals listed on the booking, or any of them as relevant (including anyone added or replaced later). 'Departure date' refers to the start date of your booked holiday arrangements. Any mention of an EU regulation in these terms should be understood as referring to the UK legislation that has replaced or replaces that regulation, or any EU regulation that remains applicable in the UK as part of UK law (collectively referred to as 'retained EU law'). Retained EU law may be subject to changes over time. Any reference to an EU regulation in these conditions is intended to apply to the relevant retained EU law at the time.

Payment for your holiday

The procedure for making a booking is outlined in your itinerary quotation and on our website. By requesting a booking and submitting the required deposit, the individual making the reservation confirms acceptance of these terms on behalf of all persons named in the booking. Upon receipt of the required payment, and subject to availability, we will issue a booking confirmation. It is the responsibility of the traveler to review all documents carefully and notify us of any discrepancies within 10 days of receipt. Corrections requested beyond this period may be subject to additional charges.
A deposit is required to secure the booking, as specified in the itinerary. Additional payments for specific components of the holiday (e.g., flights) may be necessary before the final balance is due (all such other payments individually and together referred to as “Advance Payment” in these booking conditions). The remaining balance must be settled no later than the due date specified in the booking confirmation, typically at least 90 days before departure.In the event of late payment, we will issue a reminder. If payment is not received within the agreed timeframe, the booking may be considered canceled, and applicable cancellation fees will be charged.
For bookings made after the balance due date, full payment is required at the time of booking. During peak periods, suppliers may request early payments to secure accommodations and services. If such a request is made, we reserve the right to require an advance payment within a specified period.These payments will be non-refundable.
When booking through a travel agent / intermediary, the balance must be paid to the agent no earlier than two weeks before the specified due date. Communications sent via travel agents are considered received by us. However, we are not responsible for any advice provided by the agent that does not originate from us.

If you change your holiday

If you wish to modify your holiday after the contract has been established, we will forward your request to the relevant supplier. However, we cannot guarantee that changes will be possible. If a modification can be made, any additional costs incurred—including supplier-imposed fees or cancellation charges—will be passed on to you. For example, changes to flight bookings, such as name corrections, typically result in a 100% cancellation fee and require rebooking at the prevailing fare. For information on transferring bookings, please refer to Section 5.

If you cancel your holiday

You may cancel your booking at any time before departure by providing written notice via recorded delivery or email. If notifying by email, you must obtain written acknowledgment from Plesir Ltd as proof of receipt. Cancellation fees will apply, calculated as a percentage of the total holiday cost based on the date we receive your notice. Advance payments are non-refundable unless recoverable from suppliers. While we will make reasonable efforts to minimize costs, due to the bespoke nature of our holidays, savings may not always be possible. Partial cancellations will incur direct supplier costs, administrative fees, and any applicable Advance Payments.
We will make every effort to accommodate any changes to your arrangements after they have begun, but we cannot guarantee their feasibility. If modifications are made, you will be responsible for any cancellation fees related to the original services, as well as the costs of rebooking and the new arrangements. Refunds are generally not available for clients who do not complete their tour or holiday.
Calculation of cancellation fee
1. 90 days or more prior to departure - 50% cancellation fee of total cost
2. Between 89-31 days prior to departure - 75% cancellation fee of total cost
3. 30 days or less prior to departure - 100% cancellation fee

Any Advance Payment made will be included, ensuring that the total amount paid upon cancellation does not surpass the full cost of the holiday. If we are able to reduce these losses, the cancellation fee will be adjusted accordingly. However, if the cancellation is made within 59 days of departure, a fixed fee of 100% of the total holiday cost will apply due to the short notice and the high likelihood that we will be unable to recover any costs. The cancellation fee will never exceed the total cost of your holiday.

Having suitable travel insurance is a requirement for booking with us. Depending on your policy, you may be able to reclaim the cancellation fee (paid to us first), minus any excess. Always travel with insurance, as unexpected events can occur. It’s your responsibility to ensure full coverage for your trip. Read your policy, carry it with you, and check terms before purchasing, especially regarding travel advisories that may affect coverage.

If we change or cancel your holiday

In some cases, due to circumstances beyond our control, we may have to make major changes to key travel services in your booking or special requirements we’ve agreed to. When this happens, refund may be applicable, while all other changes will be considered minor. Significant changes before departure may include downgraded accommodation for all or most of your trip, relocation to a different area for all or most of your stay, change in UK departure time or total trip duration by 12+ hours and switch to a less convenient UK departure airport (except between Gatwick, Heathrow, Luton, Stansted, and London City). Please note that changes of hotel during a tour, if the hotel is not the trip’s main focus, is not considered significant.
If we need to make major changes to your confirmed booking or special requirements, we will inform you in writing as soon as possible. This will include details of the change and any price impact, alternative packages (with price reductions if they are of lower value), your right to cancel and receive a full refund if you don’t accept the change and the deadline for your response and what happens if you don’t reply.
If you cancel due to these changes, we will refund all payments within 14 days from the cancellation date (usually when we issue a cancellation invoice). If we do not receive your decision within the specified period, we will cancel your booking and process your refund within 14 days. No compensation will be provided for changes caused by unavoidable and extraordinary circumstances.
If such unavoidable circumstances occur at your destination and significantly affect your trip or travel arrangements, you may cancel before departure without a cancellation fee and receive a refund (excluding prior cancellation or amendment fees). You must request cancellation in writing, and if eligible, we will confirm with a cancellation invoice and process your refund within 30 days.
In rare cases, we may have to cancel your booking due to unavoidable circumstances beyond our control. If this happens, we will notify you as soon as possible and issue a full refund within 30 days but will not be liable for additional costs or compensation. We will try to offer an alternative arrangement if available. We also reserve the right to cancel if payments are not made as per the contract.
If we need to make a major change or cancel your booking, we may provide compensation where appropriate, except in cases outlined in previous sections. Compensation may not apply if suitable alternative arrangements are offered.
A full refund is only available if we are unable to fulfill your holiday due to unavoidable and extraordinary circumstances, and we choose to cancel. If these circumstances affect your ability to travel rather than our ability to provide the holiday, a full refund will not apply, and cancellation fees may still be charged.
We may need to make changes to your holiday plans, most of which will be minor. We have the right to make these changes and will inform you in writing if they occur before departure. Minor changes do not qualify for cancellation or compensation.

Booking transfer

You may transfer your booking to another person who meets all contract conditions, provided you request it at least 7 days before departure and provide their details. Any outstanding balance and all costs incurred by us or our suppliers must be paid before the transfer is confirmed. For flight-inclusive bookings, airline charges will apply, and as most airlines do not allow name changes after ticket issuance, the fee may be the full cost of the flight.

Unavoidable and extraordinary circumstances

Unless specifically stated in these booking conditions, we cannot be held responsible or offer compensation or other payments if the performance or timely execution of our contractual obligations is hindered, or if you experience any loss or damage, due to unavoidable and extraordinary circumstances. In this context, unavoidable and extraordinary circumstances refer to events beyond our control, the effects of which could not have been prevented even with all reasonable precautions. Such events may include, but are not limited to, war, rebellion, riots, strikes, civil unrest, government or public authority decisions, transport issues, schedule changes or operational decisions by airlines, terrorist activities, industrial action, natural or nuclear incidents, epidemics or pandemics, severe weather, and fires. Unavoidable and extraordinary circumstances also encompass the Covid-19 pandemic and its effects on travel.

Our responsibility

We will ensure that all holiday services in our contract are arranged with reasonable skill and care. If our failure, or that of our employees, agents, or suppliers, results in injury, death, or service deficiencies, we may be liable, provided you can prove negligence. Our responsibility applies only to those acting within their designated roles.
We are not liable for issues caused by your actions, third parties beyond our control, or extraordinary circumstances. We also do not cover dissatisfaction arising from undisclosed factors at the time of booking or services not included in our contract, such as hotel extras or independently booked excursions.
Service standards will be assessed based on local laws, not UK regulations, unless a missing safety feature would have reasonably deterred travel. Non-compliance with local laws alone does not imply negligence.
We do not limit claims for injury or death due to our negligence. For other claims, liability is capped at three times the holiday cost unless a lower limit applies.
For travel-related claims under international conventions or EU regulations, our liability matches that of the transport provider.
Our maximum liability for any claim, if found responsible, will not exceed the amount the relevant carrier would be required to pay under applicable international conventions and EU regulations. These include, but are not limited to, the Warsaw and Montreal Conventions for air travel, the Athens Convention and Regulation (EC) No 392/2009 for sea travel, the Convention on Limitation of Liability for Maritime Claims, and the COTIF Convention and Regulation (EC) No 1371/2007 for rail travel.
If the carrier is not required to compensate you under these conventions (including cases where claims are not submitted within the required time limits), we will also not be liable. Any compensation we provide will be reduced by any amounts you have received or are entitled to receive from the carrier under these regulations.
Strict time limits apply for reporting lost, damaged, or delayed luggage to the airline or ferry/cruise operator. Legal proceedings for any claim, including personal injury or death, must be initiated within two years of the date specified in the applicable convention. Copies of these conventions and regulations are available upon request.

Flights

Flight details are for guidance only and may change. Final information will be provided in your travel documents approximately 14 days before departure. All e-ticket times are local and may be updated after issuance; we will notify you promptly if this occurs.
Under EU Regulation (EC) No 2111/2005, incorporated into UK law, we must inform you of the UK Air Safety List, which includes carriers banned from operating in the UK. This list is available on the UK CAA website (www.caa.co.uk). We will provide the actual or likely airline at booking and notify you of any changes as soon as possible. If your confirmed carrier is banned and no suitable alternative is available, Section 4 of our terms applies. Changes to carriers, flight times, or aircraft type do not entitle you to cancel or modify other arrangements without fees unless deemed a significant change.
We are not responsible for missed flights due to late check-in or lost travel documents. Flight schedules are subject to carrier and airport decisions, which may result in delays or diversions. Local airlines may change short-haul or domestic flight times at short notice, and discrepancies may exist between schedules and actual departure times. Passengers must reconfirm flight details directly with the airline and check for email notifications. We are not liable for missed flights due to failure to reconfirm or check updates.
Economy-class long-haul flights are often fully booked, so we recommend checking in early, at least three hours before departure. If your flight is canceled, delayed, downgraded, or denied boarding, the airline may be required to compensate you under the UK or EU Denied Boarding Regulations (Regulation (EC) No 261/2004). You must claim any compensation directly from the airline, as this covers your full entitlement, including inconvenience or impact on other arrangements. A flight delay does not automatically entitle you to cancel related bookings.
We have no liability for payments related to these regulations, as airlines are solely responsible. If your airline does not comply, you may seek assistance from the UK Civil Aviation Authority (CAA) Passenger Advice and Complaints Service. More details are available at www.caa.co.uk.
The name on your airline ticket must match your passport exactly.

Complaints

If you have a complaint about your holiday arrangements, you must inform our local representative or tour leader immediately, as well as the relevant supplier. Most issues can be resolved on-site. If you fail to report a problem when it occurs and it could have been quickly resolved, we cannot accept liability. Travelers in developing regions should be prepared to handle unexpected situations.
If the issue remains unresolved, contact our customer service. If no acceptable solution is found, submit a written complaint within 28 days of your return, providing full details. Failure to follow this procedure may affect or nullify your right to compensation.
If a dispute cannot be resolved, you may refer for mediation through Independent Dispute Settlement Service (details available upon request).

Brochure and Quotation

We strive to ensure the accuracy of information in our brochures, website, and quotations at the time of publication. However, changes may occur, and we reserve the right to amend prices, services, or details before entering into a contract with you. Any changes will be communicated prior to finalizing the agreement. Additional documents, such as fact sheets, form part of the contract where specified.
Hotel classifications provided in our materials are for guidance only and are based on our staff or agents' subjective opinions rather than official rating systems. Accommodation photos in quotations are for reference and may not depict the exact room allocated.

Special Requests and Reduced Mobility / Medical Conditions /Disabilities /Allergies / Special Dietary Requirements

Any special requests must be submitted in writing at the time of booking. While we will try to pass on reasonable requests, we cannot guarantee they will be met. If your request is important, obtain written confirmation from us. Notation of a special request in your booking or confirmation does not guarantee it will be fulfilled. Special requests are subject to availability.
If you or your travel agent have verbally indicated a facility or service that isn't listed in the brochure, it must be noted on the booking form for confirmation. We will assess whether arrangements are suitable for those with reduced mobility or medical conditions, understanding that mobility requirements vary by individual.
For reduced mobility, disability, medical conditions, or allergies, we may ask for a health questionnaire. This sensitive personal data will only be shared with third parties with your explicit consent. Dietary requirements and allergies must be submitted in writing at booking and communicated to your consultant. We will inform suppliers, but cannot guarantee their response. You are responsible for ensuring food does not contain allergens and for taking necessary precautions while traveling. For airborne nut allergies, please inform us at booking. Special meals for flights must be requested at least 48 hours in advance.

Excursion and Activities

We only arrange excursions and activities listed in your itinerary and booked before departure. If our local representatives, suppliers, or guides connect you with third-party organizers upon request, we hold no liability, as your contract will be with the local provider, not us.
Some activities we offer or assist in booking—such as horse riding, scuba diving, and skiing—carry inherent risks, including injury or property damage. You are responsible for your own safety and that of any children in your care. Ensure the activity provider has complete and accurate information about relevant factors, including medical conditions and experience. Follow all instructions, use safety equipment, and assess the risks independently before participating.

Assistance during holiday

If you encounter any difficulties during your holiday, we will provide prompt and appropriate assistance, including information on health services, local authorities, and consular support. We will also help facilitate communication and alternative travel arrangements if needed. If the difficulty arises due to your negligence, we may charge a reasonable fee, limited to our actual costs.

Your conduct

You must conduct yourself appropriately and avoid causing distress, danger, or inconvenience to others or damage to property. If we or our representatives determine that your behavior is unacceptable, we reserve the right to terminate your contract without liability for expenses, compensation, refunds, or return travel. You are responsible for any damage or loss you cause and must pay for it immediately. If the final cost differs from an estimated payment, you must cover any shortfall or will be refunded the excess. Failure to pay may result in legal claims against you, including associated costs.

Passport, visa, health and other entry requirements

It is your responsibility to ensure you meet all entry and travel requirements for your destination and return home, including valid passports, visas, health documentation, and currency. You must pay for any costs related to meeting these requirements. Failure to comply may result in refusal of entry or boarding, and cancellation fees will apply. We are not liable for issues caused by missing or invalid documentation. Please verify passport, visa, and health requirements at the time of booking and stay informed as regulations may change, particularly for health-related measures such as vaccinations or Covid-19 tests. You are responsible for obtaining and meeting these requirements. If unable to travel due to Covid-19, regular cancellation fees apply.